ExchangeHomesBlog.com

I know I’ve blogged about this home exchange membership problem before, but because it continues to happen, I’m writing about it again. Repeatedly, people email or phone to complain that they can no longer log on to the ExchangeHomes.com web site. They are indignant, impatient, often angry and accuse us of of a whole variety of misdeeds.

We check our records and discover that they never joined us in the first place. Maybe they intended to, but they are actually members of another home exchange club and are now trying to log on to ExchangeHomes.com using the log on credentials they set up with that other club.

A couple of people have even gone so far as to say that they had intended to join us and thought they had done. They paid their membership fees to club xyz, therefore we should now allow them membership privileges at no charge.

Because it often happens to us, it must happen with other clubs as well. As I said when I wrote about this same issue a long time ago, the problem probably occurs because there are now so many clubs competing for members, all with virtually identical names, it’s clearly all too easy for people to become confused. But, it still puzzles me that people fail to bookmark or write down the exact name of the club they join. Fortunately they usually keep a copy of their payment receipts, and these are what we point them to because the receipt usually reveals to whom they did pay their money.