ISP’s Spam Tools
Home Exchange Blog
This is a follow-up to my earlier post warning home exchange members to be vigilant and check their spam folders for legitimate emails mis-routed by their ISP.
Last week ExchangeHomes.com discovered that none of our emails to members who access the Internet via Comcast were getting through, not even to their spam folders. Comcast had unilaterally decided that we were spammers and any mail arriving from us was being blacklisted and removed by their programming.
To put it mildly, this was scary. To date, Comcast is the first company I’d heard of to adopt this arbitrary stance, but research indicates that ATT has a similar policy and in all likelihood, others will follow.
Comcast clearly perceived us as spammers because the incoming mail from us had reached a questionable figure. What that figure is, I have not been able to find out, but it has to be ridiculously low. ExchangeHomes.com doesn’t have that many members who subscribe to Comcast - possibly 100 - and unless those members have corresponded with us after joining, the only two “form emails” they would have received from us are their payment receipt and Welcome email. I cannot see how a total of possibly 300 emails, spread out over a period of time can reasonably brand us as spammers.
Surely Comcast should let consumers make the decisions regarding protection against spam unless, possibly they are dealing with hard-core spammers. It just doesn’t make sense that legitimate emails their clients want is being ‘blacklisted’, but they continue to receive email advertisements for sex products and pharmaceuticals.
Following my protests, Comcast had ExchangeHomes.com removed from their spam rolls. Email from us now travels unencumbered through the internet to their clients. However, because of this experience, I fully expect to find myself dealing with similar situations in the future.
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